Integral Logistics Management — Operations Management and Supply Chain Management Within and Across Companies

4.1 Elements of Business Process Management

Intended learning outcomes: Produce an overview on terms in business process engineering. Describe order management and graphical representation of logistics processes.



Effective and efficient business processes are a key factor with regard to a company’s performance. See the discussion in [Dave93] and [HaCh06], for example. This Section and the following Section 4.2 examine the elements and design of business processes.


Course section 4.1: Subsections and their intended learning outcomes



Course 4: Sections and their intended learning outcomes

  • 4.3 Important Techniques of Analysis in Business Process Engineering

    Intended learning outcomes: Explain the organization-oriented process chart as well as the detailed analysis and time study of processes. Disclose manufacturing and service processes in the company-internal and transcorporate layout.

  • 4.4 Characteristic Features Relevant to Planning & Control in Supply Chains

    Intended learning outcomes: Produce an overview on principle and validity of characteristics in planning & control. Explain six features in reference to customer, and item or product or product family, five features in reference to logistics and production resources, as well as seven features in reference to the production or procurement order. Describe important relationships between characteristic features and features of transcorporate logistics in supply chains.

  • 4.5 Branches, Production Types, and Concepts for Planning & Control

    Intended learning outcomes: Describe branches of industry in dependency upon two characteristic features, "volume versus variety". Explain in detail production types and concepts for planning & control. Disclose selecting an appropriate branch model, production type, and concept for planning & control.

  • 4.6 Summary

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  • 4.7 Keywords

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  • 4.8 Scenarios and Exercises

    Intended learning outcomes: Differentiate between various concepts for planning & control within the company. Using process charts for synchronization between use and manufacturing with inventory control processes. Elaborate a basic process analysis as well as manufacturing processes in the company-internal layout.