Integral Logistics Management — Operations Management and Supply Chain Management Within and Across Companies

Twenty chapters for a comprehensive learning experience

This website complements the 6th edition of the book published by Springer (ISBN 978-3-662-65624-2). The respective chapter allows - free of charge - access to the interactive elements, and, in addition, a case study for some of the chapters, both in English and in German.


With great pleasure I’m able to release this sixth edition of Integral Logistics Management — Operations and Supply Chain Management Within and Across Companies, published by Springer (ISBN 978-3-662-65624-2; eBook: ISBN 978-3-662-65625-9). Its first edition was released in January 2000, then by CRC Press. During these 22 years, the overall theme has been developing in a very dynamic way and will keep on doing so.

As before, the material covers most of the key terms in the five CPIM modules contained in the APICS CPIM Exam Content Manual, as well as in the CSCP program. The interactive elements were newly designed to be run by different end-user devices. You can download them from the website These interactive elements, and, in addition, a case study for some of the chapters, both in English and in German, are available free of charge on this website, that is, in the respective Chapter.

Also, previously to this sixth English edition of the book, Springer has published the eight edition in German, Integrales Logistikmanagement – Operations- und Supply Chain Management innerhalb von Unternehmen und unternehmens­­übergreifend (ISBN 978-3-662-60672-8; eBook: ISBN 978-3-662-60673-5).

Being now professor emeritus from ETH Zürich, I continue to act as chairman of the board of the A. Vogel group ( The requirements on a supply chain that processes fresh plants to remedies and food supplements and distributes them globally are continuously increasing and will keep on giving me to a great extent insight in the practical applications and limits of the integral logistics management. Still, readers are invited to send suggestions and comments to me at, or at

ETH Zurich, Professor Emeritus for Industrial Management
Weinbergstrasse 56/58, CH-8092 Zürich, Switzerland

What's new?

The new sections contain material that kept me busy during the past years in both my research and in the practical application. First, Integral Logistics Management applies to the classical industry as well as in service industry. A new section shows how in up-to-date product-service systems both tangibles and intangibles together make up the offer that meets the demand of the customer. Second, the course on location planning contains a new section which allows to systematically elaborate the already introduced integrated design of production, distribution, retail, service and transportation networks. Third, the course on sustainability in supply chains newly presents some examples of frame­works, standards and indices used by firms today to practically demonstrate their social and environmental performance in their integration with the economic performance. Fourth, the course on product families and one-of-a-kind production contains a new section on different types of cooperation between the R&D and Engineering departments in compa­nies with an “engineer-to-order” production environment (i.e. if at least some design or engineering work occurs during delivery lead time, according to customer specification). Fifth, for long-term planning, sometimes the action principles are little or not at all know, e.g. if influence factors of the surrounding systems play a role in an unknown manner. For this, scenario forecasts, based on scenario planning apply. This is discussed in a new section of the course of demand planning and demand forecasting.

Furthermore, each section now contains its intended learning outcomes (ILO). Still, working over and tightening of all the other chapters resulted in an only slightly higher number of pages for the sixth edition compared to the previous edition.

Acknowledgements (Third to Sixth Editions)

My thanks go first of all to you, my readers, for your numerous suggestions. Also, colleagues and members of the APICS Curricula and Certification Council have enriched my work through many ideas. Here, special thanks go to Merle Thomas and Roly White. I am grateful to the members of my staff at the BWI Center for Industrial Management at the Swiss Federal Institute of Technology Zurich (ETH) and other collea­gues, for their valuable input to the new sections: Matthias Baldinger, Filippo Fontana, Manuel Rippel and Stephan Verhasselt (Section 1.3), Oliver Schneider and Matthias Wandfluh (1.7), Philipp Bremen (2.1.3), Robert Alard (2.2), Arne Ziegenbein (2.4), Ingo Lange, Johannes Plehn, Alexander Sproedt, Gandolf Finke, Sören Günther and Philip Hertz (1.1.2, 2.1.2), Nikolai Iliev, Andreas Radke (3.1), Katharina Bunse, Josef Oehmen and Matthias Vodicka (3.3), Olga Willner (7.4), Aldo Duchi (7.5), and Alexander Verbeck (18). I also grateful to my colleagues Hugo Tschirky (ETH Zurich) and Hans-Peter Wiendahl (Univer­sity of Hannover), who both have passed away much too early, for their great support of my work. In addition, I would like to thank my colleagues Masaru Nakano (Keio University and Toyota), Markus Bärtschi (ETH Zurich) and Hermann Lödding (Technical University of Hamburg-Harburg) for their continuing support of my work. Dipl.-Ing. Roger Cruz and Gabriel Figueiro took on the ready-to-print and the production of this edition. To them also I express my thanks. By the way, "Opess" is an acronym for «Operations Management, ERP and SCM systems».
Zurich, January 2007, March 2011, October 2015, January 2020, July 2022 : Prof. em. Dr. Paul Schönsleben