Integral Logistics Management — Operations Management and Supply Chain Management Within and Across Companies

Chapter 18 – Quality Management — TQM and Six Sigma

Intended learning outcomes: Produce an overview on concept and measurement of quality. Explain quality management tasks at the operations level. Describe quality management systems.

Section 18.1.2: Product Quality

Intended learning outcomes: Identify product quality. Differentiate between a simple product and a product in a broad sense. Present the characteristics of the quality of products.

Small exercise: Various ideas expectations regarding the quality of a product.

No case study.