Integral Logistics Management — Operations Management and Supply Chain Management Within and Across Companies

18.6 References

APIC16 Pittman, P. et al., APICS Dictionary, 15th Edition, APICS, Chicago, IL, 2016
Camp94 Camp, R.C., “Benchmarking,” Carl Hanser Verlag, München, 1994
Defe16 Defeo, J.A., “Juran’s Quality Handbook — The Complete Guide to Performance Excellence,” 7th Edition, McGraw Hill, New York, 2016
Demi18 Deming, W.E., “Out of the Crisis,” Center for Advanced Engineering Study, MIT, Cambridge, MA, Press Edition 2018
GrJu00 Gryna, F.M., Juran, J.M., “Quality Planning and Analysis: From Product design through Use,” 4th Edition, McGraw Hill, New York, 2000
Guin93 Guinta, L.R., Praizler, N.C., “The QFD Book — The Team Approach to Solving Problems and Satisfying Customers through Quality Function Deployment,” American Management Association, New York, 1993
Imai94 Imai, M., “Kaizen, The Key to Japan’s Competitive Success,” Random House, New York, 1994
ISO8402 International Organization for Standardization, “ISO 8402:1994: Quality Management and Quality Assurance; Vocabulary,” 1994
Kogy90 Kogyo, N., “Poka-Yoke,” Productivity Press, Cambridge MA, 1990
MeWe18 Merriam-Webster, “Merriam Webster’s Collegiate Thesaurus,” 2nd Revised Edition, Merriam-Webster, Inc., Springfield, MA, 2018
Mizu88 Mizuno, S., “Management for Quality Improvement: The 7 New QC Tools,” Quality Press, Milwaukee, 1988
NIST06 National Institute of Standards and Technology, “Malcolm Baldrige National Quality Award: 2006 Criteria for Performance Excellence,” ASQC Customer Service Department, Milwaukee, WI, 2006
PfSm14 Pfeifer, T., Schmitt, R. (Hrsg.), “Masing Handbuch Qualitätsmanagement,” 6. Auflage, Carl Hanser Verlag, München Wien, 2014
PfSm15 Pfeifer, T., Schmitt, R., “Qualitätsmanagement: Strategien, Methoden, Tech­niken,” 5. Auflage, Carl Hanser Verlag, München Wien, 2015
Pira97 Pira, A., “A Self-Assessment Approach for Implementing Total Quality Management (TQM) in Hospitals,” Proceedings of the 9th Quest for Quality & Productivity in Health Services Conference, St. Louis, September 1997.
Shew03 Shewhart, W. A., “Statistical Method from the Viewpoint of Quality Control,” Graduate School, Department of Agriculture, Washington, 2003
Toyo98 “The Toyota Production System,” Toyota Motor Corpora­tion, Public Affairs Divison, Toyota City, Japan, 1998
Verb98 Verbeck, A., “TQM versus QM — Wie Unternehmen sich richtig entscheiden,” vdf Hochschulverlag, Zürich, 1998
Zink94 Zink, K.J., “Business Excellence durch TQM — Erfahrungen eu­ropäischer Unternehmen,” Carl Hanser Verlag, München, 1994


Course sections and their intended learning outcomes

  • Course 18 – Quality Management — TQM and Six Sigma

    Intended learning outcomes: Produce an overview on concept and measurement of quality. Explain quality management tasks at the operations level. Describe quality management systems.

  • 18.1 Quality: Concept and Measurement

    Intended learning outcomes: Produce an overview on the quality of processes, products and organizations as well as its measurability. Present the concept of quality measurement and Six Sigma.

  • 18.2 Quality Management Tasks at the Operations Level

    Intended learning outcomes: Produce an overview on the Deming Cycle (PDCA Cycle) and the Shewhart Cycle as well as the Six Sigma Phases. Present the phases of quality planning, control, assurance, and activation of the Deming Cycle. Describe the Six-Sigma phases of define, measure, analyze, improve, and control. Differentiate between continual improvement and reengineering.

  • 18.3 Quality Management Systems

    Intended learning outcomes: Present standards and norms of quality management: ISO 9000:2015. Describe the optimization paradigm: models and awards for Total Quality Management. Produce an overview on audits and procedures for assessing the quality of organizations, as well as on benchmarking.

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