Intended learning outcomes: Explain quality function deployment – the house of Quality and 10 steps of implementation.
Continuation from previous subsection (18.2.3).
A typical method used in the quality planning phase is quality function deployment.
Quality function deployment (QFD) is step-by-step development of quality functions. The QFD process uses matrices to translate customer requirements into technical design parameters or characteristics.
To do this, a quality chart called the “House of Quality” is employed as a correlation matrix linking quality characteristics and target values and their tendency. See Figure 18.2.3.2.
Fig. 18.2.3.2 Quality function deployment: House of Quality and 10 steps of implementation (Source: [Guin93]).
The 10 steps of implementation in Figure 18.2.3.2 are taken from [Guin93]:
- Gather customer requirements for the product or service.
- Customers weight the importance of each of the requirements.
- Ask customers to rate competitors’ products or services.
- Technical descriptors. Translate customer requirements into quality characteristics.
- Determine relationship matrix between customers’ needs and technical descriptors.
- Estimation of the importance of the technical descriptors.
- Conduct analysis of competitor’s technical descriptors.
- Estimate degree of difficulty, technical feasibility.
- Determine target values for each technical descriptor.
- Determine variation for each technical descriptor and examine mutual reaction.
Continuation in next subsection (18.2.3c).
Course section 18.2: Subsections and their intended learning outcomes
18.2 Quality Management Tasks at the Operations Level
Intended learning outcomes: Produce an overview on the Deming Cycle (PDCA Cycle) and the Shewhart Cycle as well as the Six Sigma Phases. Present the phases of quality planning, control, assurance, and activation of the Deming Cycle. Describe the Six-Sigma phases of define, measure, analyze, improve, and control. Differentiate between continual improvement and reengineering.
18.2.1 The Deming Cycle (PDCA Cycle) and the Shewhart Cycle
Intended learning outcomes: Produce an overview on The Shewhart cycle developed in statistical quality control. Present the Deming cycle. Describe quality management tasks in the Deming cycle.
18.2.2 DMAIC — The Six Sigma Phases
Intended learning outcomes: Present DMAIC, the Six Sigma phases. Describe the tasks in the Six Sigma phases. Differentiate between DMAIC, RDMAIC, DMAICT, and DMADV.
18.2.3 Quality Planning: PDCA Plan Phase — DMAIC Define Phase
Intended learning outcomes: Identify the cause of differences between stakeholders’ expectations and actual product or process characteristics.
18.2.3b Quality Planning: Quality Function Deployment (QFD)
Intended learning outcomes: Explain quality function deployment – the house of Quality and 10 steps of implementation.
18.2.3c Quality Planning: First-Pass Yield (FPY), SIPOC diagram and Critical-to-Quality (CTQ) matrix
Intended learning outcomes: Explain the first-pass-yield thinking. Describe the SIPOC diagram and the CTQ matrix.
18.2.4 Quality Control: PDCA Check Phase, Part 1 — DMAIC Measure Phase and Analyze Phase, Part 1
Intended learning outcomes: Produce an overview on tools used in quality control in their original usage stemming from production engineering. Identify deliverables of the Measure phase as well as the Analyze phase.
18.2.5 PDCA Do Phase — DMAIC Improve Phase
Intended learning outcomes: Produce an overview on tools of the jidoka concept, such as Andon (or a visual control system in a job shop) and Poke yoke (or fail-safe techniques).
18.2.6 Quality Assurance: PDCA Check Phase, Part 2 — DMAIC Measure Phase and Analyze Phase, Part 2
Intended learning outcomes: Identify changing definitions of terms over time in quality assurance and quality management.
18.2.7 PDCA Activation Phase — DMAIC Control Phase
Intended learning outcomes: Produce an overview on tools used in quality activation. Identify deliverables of the Control phase.
18.2.8 Project Management, Continual Improvement, and Reengineering
Intended learning outcomes: Differentiate between continual process improvement and (business) process reengineering.
