9.5 Keywords

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Course 9 – ERP Software and SCM Software
Intended learning outcomes: Describe software used for logistics purposes. Explain contents of logistics software packages. Disclose factors for successful implementation of logistics software.
9.1 Software in the Area of ERP and SCM: An Introduction
Intended learning outcomes: Produce an overview on history and origin of ERP software. Disclose scope and range of ERP and SCM software.
9.2 Contents of ERP Software and SCM Software
Intended learning outcomes: Describe classical MRP II / ERP software. Present software for customer order production, for the process industry, for transcorporate planning & control in a supply chain, and for Customer Relationship Management (CRM). Differentiate between standard and company-specific software.
9.3 Factors for Successful Implementation of ERP Software and SCM Software
Intended learning outcomes: Explain possibilities and limitations of the IT support of planning & control. Disclose factors that influence individual acceptance and the range of implementation of ERP software.

9.4 Summary
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9.6 Scenarios and Exercises
Intended learning outcomes: Review factors that influence people’s acceptance of ERP software. Differentiate between standard and company-specific software. Describe basic issues of software for transcorporate planning & control.
9.7 References
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