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| Defe16 | Defeo, J.A., “Juran’s Quality Handbook — The Complete Guide to Performance Excellence,” 7th Edition, McGraw Hill, New York, 2016 |
| Demi18 | Deming, W.E., “Out of the Crisis,” Center for Advanced Engineering Study, MIT, Cambridge, MA, Press Edition 2018 |
| GrJu00 | Gryna, F.M., Juran, J.M., “Quality Planning and Analysis: From Product design through Use,” 4th Edition, McGraw Hill, New York, 2000 |
| Guin93 | Guinta, L.R., Praizler, N.C., “The QFD Book — The Team Approach to Solving Problems and Satisfying Customers through Quality Function Deployment,” American Management Association, New York, 1993 |
| Imai94 | Imai, M., “Kaizen, The Key to Japan’s Competitive Success,” Random House, New York, 1994 |
| ISO8402 | International Organization for Standardization, “ISO 8402:1994: Quality Management and Quality Assurance; Vocabulary,” 1994 |
| Kogy90 | Kogyo, N., “Poka-Yoke,” Productivity Press, Cambridge MA, 1990 |
| MeWe18 | Merriam-Webster, “Merriam Webster’s Collegiate Thesaurus,” 2nd Revised Edition, Merriam-Webster, Inc., Springfield, MA, 2018 |
| Mizu88 | Mizuno, S., “Management for Quality Improvement: The 7 New QC Tools,” Quality Press, Milwaukee, 1988 |
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Course sections and their intended learning outcomes
Course 18 – Quality Management — TQM and Six Sigma
Intended learning outcomes: Produce an overview on concept and measurement of quality. Explain quality management tasks at the operations level. Describe quality management systems.
18.1 Quality: Concept and Measurement
Intended learning outcomes: Produce an overview on the quality of processes, products and organizations as well as its measurability. Present the concept of quality measurement and Six Sigma.
18.2 Quality Management Tasks at the Operations Level
Intended learning outcomes: Produce an overview on the Deming Cycle (PDCA Cycle) and the Shewhart Cycle as well as the Six Sigma Phases. Present the phases of quality planning, control, assurance, and activation of the Deming Cycle. Describe the Six-Sigma phases of define, measure, analyze, improve, and control. Differentiate between continual improvement and reengineering.
18.3 TQM (Total Quality Management) and Quality Management Systems
Intended learning outcomes: Present standards and norms of quality management: ISO 9000:2015. Describe the optimization paradigm: models and awards for Total Quality Management. Produce an overview on audits and procedures for assessing the quality of organizations, as well as on benchmarking.
