Integral Logistics Management — Operations Management and Supply Chain Management Within and Across Companies

1.8 References

ASCM22Pittman, P. et al., ASCM Dictionary, 17th Ed., APICS/ASCM, Chicago, 2022
Foga09Fogarty, D.W., “Production Inventory Management,” 3rd Edition, South Western Publishing, 2009
Gots06Gottschalk, L., “Flexibilitätsprofile — Analyse und Konfigu­ration von Strategien zur Kapazitätsanpassung in der indu­striellen Produktion,” Dissertation ETH Zurich, No. 16333, 2006
Hert13Hertz, P., Industrial field service network planning. Diss. ETH Zürich, 2013
Hieb02Hieber, R., “Supply Chain Management — A Collaborative Performance Measurement Approach,” vdf-Verlag, Zurich, 2002
HuMe97McHugh, P., Merli, G., Wheeler, W.A., “Beyond Business Process Reengineering — Towards the Holonic Enterprise,” John Wiley & Sons, New York, 1997
KaNi18Kaihara T., Nishino, N. et al., Value creation in production: Reconsideration from interdisciplinary approaches. CIRP Annals, 2018; 67(2), p. 791-813
KaNo92Kaplan, R., Norton, D., “The Balanced Scorecard — Mea­sures That Drive Performance,” Harvard Business Review, Jan./Feb. 1992, pp. 71–79
Lang09Lange, I., Leistungsmessung industrieller Dienstleistungen, Diss ETH Zürich, 2009
Levi81Levitt, T., “Marketing intangible products and product intangibles,” Cornell Hotel and Restaurant Administration Quarterly, 1981, 22.2: 37-44
Long15Longman, “Dictionary of Contemporary English,” 6th Edition, Pearson Education, Harlow, England, 2015
MaSc04Manecke, N., Schönsleben, P., “Cost and Benefit of Internet-Based Support of Business Processes,” International Journal of Production Economics, 87, 2004, pp. 213-229
Mero10Meier, H., Roy, R., Seliger, G., “Industrial product-service systems — IPS 2,” CIRP Annals-Manufacturing Technology; 2010, 59.2: 607-627
Mert13Mertens, P., “Integrierte Informationsverarbeitung Band 1 — Operative Systeme in der Industrie,” 18. Auflage, Gabler, Wiesbaden, 2013
MeWe10Merriam-Webster, “Merriam Webster’s Collegiate Thesaurus,” 2nd Edition, Merriam-Webster, Inc., Springfield, MA, 2010
OdLa93Oden, H.W., Langenwalter, G.A., Lucier, R.A., “Handbook of Material & Capacity Requirements Planning,” McGraw-Hill, New York, 1993
PrGo97Preiss, K., Goldman, S.L., Nagel, R.N., “Cooperate to Compete — Building Agile Business Relationships,” Van Nostrand-Rheinhold, New York, 1997
RuTa17Russell, R.S., Taylor, III, B.W., “Operations and Supply Chain Management,” 9th Edition, John Wiley & Sons, 2017
Schn07Schnetzler, M.J., Sennheiser, A., Schönsleben, P., “A Decomposition-Based Approach for the Development of a Supply Chain Strategy,” International Journal of Production Economics, 105(1) 2007, pp. 21–42
Schn10Schneider, O., “Adding Enterprise Value — Mitigating In­vest­ment Decision Risks by Assessing the Economic Value of Supply Chain Initiatives,” Zurich, vdf-Verlag, 2010
Schö19Schönsleben, P., "Tangible services and intangible products in industrial product service systems," Procedia CIRP 83, 2019, pp. 28–31
Shef07Sheffi, Y., “The Resilient Enterprise: Overcoming Vulnerability for Competitive Advantage,” The MIT Press, Cambridge MA, 2007
SwLe03Swaminathan, J.M., Lee, H., “Design for Postponement,” in Kok, A.G., Graves, S.C., “Handbooks in Operations Research & Management Science,” Vol. 11, Elsevier, 2003
Verh12Verhasselt, S.: Postponement Strategies in Pharmaceutical Supply Chains: Evaluation of Costs and Benefits. 23rd Annual Production and Operation Management Society (POMS) Conference, Chicago, 20.-23. April 2012. See also: Möglichkeiten und Grenzen einer Anwendung von Postponement-Strategien in pharmazeutischen Supply Chains, Dissertation, ETH Zürich, 2012.
VoBe18Jacobs, R., Berry, W., Whybark, D.C., Vollmann, T.E., “Manufacturing Planning and Control for Supply Chain Management — The CPIM Reference,” 2nd Edition, McGraw-Hill, New York, 2018
WiMa07Wiendahl, H.-P., ElMaraghy, H.A., et al., “Changeable Manufacturing — Classification, Design, and Operation,” Annals of the CIRP, Vol. 56/2, 2007, pp. 783–796

Course 1: Sections and their intended learning outcomes

  • Course 1 – Logistics, Operations, and Supply Chain Management

    Intended learning outcomes: Describe basic definitions, issues, and challenges. Identify business partners and business objects. Explain strategies in the entrepreneurial context. Disclose how performance is measured.

  • 1.1 Basic Definitions, Issues, and Challenges

    Intended learning outcomes: Produce an overview on terms of the working environment and of business life. Explain service orientation in the classical industry, product orientation in the service industry, and the industrial product-service system. Disclose the product life cycle, the synchronization of supply and demand, and the role of inventories. Produce an overview on supply chain management, the role of planning and control as well as the SCOR model.

  • 1.2 Business Objects

    Intended learning outcomes: Present business-partner, and order-related business objects in detail. Explain product-related, process-related, and resource-related business objects. Produce an overview on rough-cut business objects.

  • 1.3 Logistics, Operations and Supply Chain Management Strategies in the Entrepreneurial Context

    Intended learning outcomes: Differentiate between various entrepreneurial objectives in a company and in a supply chain. Explain resolving conflicting entrepreneurial objectives. Describe the customer order penetration point (OPP) and the coordination with product and process design. Produce an overview on the target area flexibility: investments in enabling organizations, processes, basic technologies, and technologies toward personalized production.

  • 1.4 Performance Indicators and Performance Measurement

    Intended learning outcomes: Present the basics of the measurement, meaning, and practical applicability of logistics performance indicators. Describe performance indicators in the target areas of quality, costs, delivery, and flexibility. Produce an overview on performance indicators of the primary entrepreneurial objective.

  • 1.5 Summary


  • 1.6 Keywords


  • 1.7 Scenarios and Exercises

    Intended learning outcomes: Describe improvements in meeting entrepreneurial objectives. Differentiate between entrepreneurial objectives and the ROI. Assessing the Economic Value Added (EVA) of Supply Chain Initiatives. Derive rough-cut business objects from detailed business objects.