Intended learning outcomes: Describe basic definitions, issues, and challenges. Identify business partners and business objects. Explain strategies in the entrepreneurial context. Disclose how performance is measured.
Section 1.1.1: Work, Task, Process, Method, Object, etc. — Important Terms of the Working Environment
Intended learning outcomes: Present terms of the working environment, such as work, task, function, order, procedure, process, method, object, business.
The following animation presents the basic term work, to which all other terms refer, as well as the terms task, function, order, course of action (procedure), and process .
To get more informations roll over the terms.
Section 1.1.2: Service and Servitization — Service Orientation in the Classical Industry
Intended learning outcomes: Present terms of the service domain such as service, customer service, service in the originary sense, servitization. Differentiate between a (primary, or core) product, a product in a broad sense, and a product in the most comprehensive sense.
Small exercise: To get more informations on the holistic experience of a product, and the degree of its compehensiveness roll over the terms.
Section 1.1.5: The Product Life Cycle, and the Role of Logistics and Operations Management
Intended learning outcomes: Produce an overview on the product life cycle. Differentiate between terms such as logistics, operations, logistic management, operations management, and value-added management.
Quiz on Sections 1.1.1/1.1.5.: Goods, Products and the Product Life Cycle
This animation shows a graphical representation of how the terms fit the company's internal and external activities
Click on the start button to begin the demonstration.
Section 1.1.8: The SCOR Model
Intended learning outcomes: Present the Supply Chain Operations Reference (SCOR) model. Describe levels 1 and 2 of the actual SCOR model.
The following animation allows examining the processes at level 3 of the SCOR model.
Section 1.2.2: Product-Related Objects
Intended learning outcomes: Produce an overview on business objects such as item, specializations thereof (particularly part and component), and item family. Explain the product structure and the bill of material. Identify the quantity per and the low-level code.
The following exercise shows a bill of material, that is, a convergent product structure with two (structure) levels.
Item 107421 is the end product composed of the two assemblies 208921 and 218743. Each assembly, in turn, has two components. The quantity required is given in parentheses. As an example of cumulative quantity per, in 107421 there are 2 * 3 = 6 components 390716.
Click the forward button to start the animation.
Section 1.2.4: Resource-Related Business Objects
Intended learning outcomes: Produce an overview on terms such as employees, facilities, workstations, production equipment, work center. Produce an overview on terms such work-center capacity, load, work-center load. Differentiate between standard load and actual load. Disclose capacity utilization. Explain the load profile of a work center. Identify work center efficiency and rated capacity. Differentiate between rated capacity and theoretical capacity.
The animation shows a typical picture of a load profile, under the assumption of continuous or rectangular distribution within a time periode.
Press the start button to beginn the animation.
Section 1.4.2: Performance Indicators in the Target Area of Quality
Intended learning outcomes: Differentiate between the indicators scrap factor and yield factor. Present the indicator complaint rate.
Recap
The animations on the following pages show the Performance Indicators in the different Target Areas.
Click on the names of the indicators to get the accordant details.
Section 1.4.3: Performance Indicators in the Target Area of Costs
Intended learning outcomes: Present the performance indicators stock-inventory turnover, work-in-process-inventory turnover, work center efficiency, capacity utilization, and administration cost rate.
Recap
The animations on the following pages show the Performance Indicators in the different Target Areas.
Click on the names of the indicators to get the accordant details.
Section 1.4.4: Performance Indicators in the Target Area of Delivery
Intended learning outcomes: Present performance indicator fill rate, also called customer service ratio, or OTIF (on-time and in-full). Identify the performance indicators delivery reliability rate, batch size or lot size, capacity utilization, value-added rate of lead time, variance in work content response time and order confirmation time.
Recap
The animations on the following pages show the Performance indicators in the different Target Areas.
Click on the names of the indicators to get the accordant details.
Section 1.4.5: Performance Indicators in the Target Area of Flexibility
Intended learning outcomes: Present the performance indicator bid proposal success rate, order success rate, breadth of qualifications, and temporal flexibility. Describe the SCOR indicators upside supply chain flexibility, upside supply chain adaptability, downside supply chain adaptability, and overall value at risk (VaR).
Recap
The animations on the following pages show the performance indicators in the different target areas.
Click on the names of the indicators to get the accordant details.
Section 1.4.3: Stock-Inventory Turnover, Work-in-Process-
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